Neptune by The Georgian House gifts cards are the perfect solution to present-finding dilemmas. Whether they spend it straight away or put it towards something special, your loved ones are sure to find a gift they'll cherish.

Spending your gift card

Once you’ve got your gift card, you won’t need to do anything to activate it. It’ll work straight away.

You’ve then got until the expiry date written on the gift card to use it, which you can do in our Neptune by The Georgian House store.

To spend it, simply give your physical gift card to a member of our team when you get to the till in-store, or reference the details on your gift card to place an order with our store over the phone.

You can spend your gift card on any of the designs in our collection, in full or just partly, as well as things like our design services, you just can’t spend it on another gift card. And if you don’t spend all the money on your gift card, it’ll stay on there until the next time you want to use it, until the expiry date.

If you’d like another gift card, that’s fine – you can order as many as you’d like. We’re not able to top up existing ones though.

You’re unable to swap it for cash, and any refunds will be in the form of a gift card too. If your gift card expires, we’re afraid it won’t be extended, so please ensure the full balance is claimed prior to your expiry date.

What to do if you lose or damage your gift card

If your gift card is lost, stolen or damaged, just get in touch. We’re not responsible for it once it’s with you, but we know that sometimes these things happen.
Contact our team and let us know the following things so we can confirm that the gift card’s yours.

• Either the original receipt/email confirmation, or the gift receipt.
• The name of the person who bought the gift card, whether that’s you or the person who gave it to you.
• When you (or they) bought it.

As long as your gift card has not expired, we can support your enquiry. We won’t be able to re-issue your gift card, but our team can raise an order for you and apply the remaining balance. The balance must be used in one transaction only and within the expiry date. Your order total should match, or exceed, your gift card balance and a payment request for the difference can be sent to you. In the event your order is below the remaining balance, the balance will be considered void.